Lead the daily operations of CLEAR's airport team as an Operations Manager. Drive security, customer service, and sales while ensuring compliance in a dynamic environment.
As part of CLEAR's airport leadership team, you'll report to the General Manager and oversee a team of Ambassadors. The ideal candidate should possess leadership experience in customer-facing operations, excelling in mentorship and team development. Your role includes analyzing performance metrics and fostering relationships to enhance service quality.
Key Responsibilities:
• Support General Manager with efficient station operations
• Ensure adherence to CLEAR and TSA policies
• Recruit, onboard, and develop Ambassador talent
• Coach and train team to achieve service goals
• Analyze customer feedback to improve team performance
Requirements:
• At least 3 years in leadership, preferably in hospitality
• Strong interpersonal and motivational skills
• Proven ability to manage multiple pr...