Primary Purpose of the Role

Oversee and manage hub operations and the entire admissions process for families, ensuring a seamless and exceptional family experience.

Key Responsibilities

1. Hub Operations Management:
   1. Report to the Service Excellence Director regarding Hub operations.
   2. Coordinate and collaborate with various stakeholders related to the Hub.
   3. Supervise onsite work of the Services Officer and Maintenance Personnel at the Hub.
   4. Assist customers with inquiries about HG services and manage the inquiry and admissions process as needed.
   5. Implement and enforce compliance with standard operating procedures and governance structures for monitoring and control.
   6. Manage the operational petty cash for the Hub.
   7. Oversee service requests, assets, and supplies for the Hub.
   8. Assist the Facilities Team with Hub-related procurement and permit processing.
   9. Ensure tha...