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Job Description
The Role
As a Technical Support Analyst for the Avigilon Alta suite, you are the bridge between complex cloud-based security and the partners who install them. You’ll tackle everything from mobile app glitches to complex hardware wiring, ensuring our video and access control systems remain the gold standard in physical security.
Key Responsibilities
Expert Technical Troubleshooting: Provide Tier 1 & 2 support for Avigilon Alta Video and Access systems. You'll navigate cloud software, mobile apps, and hardware peripherals—including basic wiring and system integrations (VMS, wireless locks).
Omnichannel Support Excellence: Manage and resolve inbound inquiries via phone, email, chat, WhatsApp, and our Partner Portal. You don’t just wait for the phone to ring; you proactively manage the case lifecycle to ensure a world-class customer experience.