JOB SCOPE
Customer Engagement and Relationship Management
Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties Promote gaming products and services to the target market segments, especially towards the Premium players Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin Provide accurate information especially the financial status for credit line ...