Lead the design and management of contact center solutions as an Amazon Connect Specialist. Create high-performing, cloud-based platforms by integrating AWS services effectively.
This role task involves configuring IVR, routing, and agent settings while ensuring robust AI capabilities are implemented. Collaborate with stakeholders to translate business requirements into scalable technical solutions and build seamless omnichannel customer journeys. Additionally, testing and documentation are critical aspects of this role to ensure reliability and effectiveness.
Key Responsibilities:
• Deploy Amazon Connect solutions tailored to business needs
• Manage the implementation of omnichannel experiences
• Integrate with CRM systems like Salesforce
• Develop serverless solutions using AWS Lambda
• Validate and test performance of implemented solutions
Requirements:
• Bachelor’s degree in Computer Science or similar
• 0–2 years of Amazon Connect hands-on experience<...