Job Description

Role Overview


The Engineering Delivery & Service Governance Lead ensures end-to-end visibility, governance, and continuous improvement across the software delivery lifecycle, from release readiness to post-production stability.



The role focuses on driving delivery transparency at release level, ensuring effective L3 incident management and SLA compliance, enforcing structured problem management and resolution tracking, and leading performance issue governance as a key priority.



Operating at the intersection of PMO governance, engineering delivery, and service operations, the role ensures that all activities are traceable in Azure DevOps, measurable through Power BI, and visible via SharePoint dashboards, enabling data-driven decision-making and proactive escalation.



Key Responsibilities



1. Release Visibility & Delivery Governance



Act as the central co...