**Technology Organization End User Analyst**

**Job Summary**

The End User Analyst within Workplace Support (WPS) is responsible for delivering high-quality, efficient, and proactive end-user technology support across desktop, hardware, and conferencing environments. This role focuses on improving business partners (BPs) digital experience through proactive monitoring, automation, standardization, and customer-centric service delivery.

The End User Analyst partners with multiple Technology Organization (TO) departments and business stakeholders to reduce incidents, improve resolution times, and enable scalable, self-service support models. This role also plays a key part in supporting enterprise initiatives including end user and conference room technology refresh programs, storm restorations, and major events.

This position is located at 3610 Gentian Blvd, Columbus, Ga and supports sites in east Alabama and West Georgia.

**Education**
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