Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 30 Baker Street

The Process Analyst is responsible for analyzing, mapping, and optimizing processes within Business Operations for a country or business line to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with operational excellence standards and regulatory requirements.

Responsibilities

Note: Responsibilities are encompassed by the role description above and include working with cross-functional teams to identify process improvements and ensure alignment with regulatory and customer experience objectives.

• Analyze and map business processes to identify inefficiencies and opportunities for optimization.
• Collaborate with stakeholders across functions to design and implement process ...