Responsibilities

• Provide functional and technical support for supply chain management processes, including general knowledge of supply chain notions such as Distribution, Allocations, Demand Management, Forecasting, Pricing, and Replenishment.
• Utilize and manage Opcon scheduler, ETL processes, SQL databases, and BLOB management to support supply chain operations.
• Handle incident management , perform root cause analysis , and ensure user proximity to address and resolve issues promptly.
• Manage problem management processes and follow up on action plans to ensure continuous improvement and issue resolution.
• Escalate issues as necessary to ensure timely resolution and maintain service levels .
• Collaborate closely with users to understand their needs and provide effective solutions.
• Maintain and improve the overall performance and rel...