**Call Center/Customer Service**

**AOG Customer Resolution Specialist- Herndon, VA** henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

**✈️ AOG Customer Resolution Specialist**

**Location:** Herndon, VA
**Company:** PDS Defense, Inc.

**🔎 Role Overview**

The **Aircraft on Ground (AOG) Customer Resolution Specialist** is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a **24/7 operations role** requiring rotating shifts.

**⏰ Schedule**

+ 5 days/week with rotating shifts (every 4–8 weeks)
+ **Sh...