Cognizant in APAC seeks a responsive Help Desk specialist to serve local offices as the first contact for CRM (Kapta) and CLM (Sirion). You will resolve many requests at initial contact within established times and escalate when needed to the right teams.

You will log requests in ServiceNow and Kapta/Sirion workflows, generate KPIs, and share guidance in APAC focus groups to improve support operations and product adoption.