**Job Purpose:** This role supports the APAC Service Operations teams by driving strategic initiatives across three core pillars:

**Customer Centricity** – Enhancing customer experience through operational improvements. **Change Management** – Leading and supporting transformation efforts. **Strategic Integration** – Aligning regional and global initiatives for cohesive execution.

The role involves close collaboration with senior leaders across multiple functions (Operations, Network, Technology, IT, Data & Analytics) to identify capabilities, dependencies, and impacts. It focuses on the full end-to-end operations interaction, in refining strategic requirements and benefits to prioritize and execute initiatives such as claims workflow transformation, process automation, and broker/client engagement enhancements.

A cross-functional connector, this role acts as a bridge between APAC and global teams, ensuring alignment and integration of strategic effo...