The Nuance Group AG is seeking a Traveller Experience Director based in Singapore to enhance the in-store experience by implementing a effective service training framework across APAC. The ideal candidate will lead service excellence initiatives, contributing to business growth and brand reputation.

With 8-10 years of experience in customer service and a bachelor's degree in a relevant field, the role demands strong leadership and coaching skills. The company offers opportunities for continuous improvement and impactful engagement with diverse teams.