The APP SRE / Production Support team is part of development that primarily focus on supporting TPM Application from the sustaining engineering point of view. The team provides Level 2 support and offers a wide array of solutions that involve database updates, programming, scripting, and UI workarounds.
Career Level - IC3
- Research, investigate, and resolve production issues in a timely manner
- Be part of an on-call rotation and provide after hour support
- Identify possible scenarios and resolution for new data fix or incidents
- Develop quick solutions for new production issues
- Collaborate with other team members (i.e., Cloud Eng., Cloud Ops, QA, Dev, and Product) for investigation and RCA
- Execute data change requests, inquiries, and reports from internal/external partners
- Provide technical contributions to GenAI projects as needed
- Adhere to and enhance administrative, operational and technical policies and procedures
- Identify vulnerabilities...