Data Analysis & Reporting: Collect, analyze, and interpret customer data from various sources such as surveys, feedback forms, CRM systems, and call centers. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer experience. Identify trends, patterns, and areas for improvement based on data insights. Customer Insights: Conduct root cause analysis to understand customer pain points and areas of dissatisfaction. Partner with stakeholders to prioritize and address issues affecting the customer journey. Present actionable insights and recommendations to leadership to improve customer satisfaction. Survey Management: Design and manage customer surveys (e.G., Net Promoter Score, CSAT, CES) to gather feedback. Analyze survey results to measure customer satisfaction and identify improvement opportunities. Customer Journey Mapping: Map and analyze the end-to-end customer journey to identify gaps, inefficiencies, and opportunities for improve...