Job Title:

Application Reliability Operations Analyst – L1

Role Summary

The ARO L1 Analyst provides first line operational support for business‑critical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation , ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity.

Key Responsibilities

Monitoring & Alert Handling

• Monitor application and system health using approved monitoring tools.
  
• Acknowledge and respond to alerts within SLAs.
  
• Perform basic triage, identify impacted components, and check application availability.
  
• Identify...