Role Summary

We are looking for an Application Analyst to support an enterprise client's IT environment under a managed services engagement. The role covers L2 application support, user access management, configuration, vendor coordination, and ensuring application availability within agreed SLAs.

Key Responsibilities

* Handle L2 application support tickets — triage, resolve, or escalate within SLA.

* Manage user provisioning, roles, and access control across enterprise applications.

* Perform application configuration and parameterisation as requested by the business.

* Coordinate with vendors on bugs, patches, and fix-pack deployments.

* Support application release cycles — regression checks, smoke testing, and post-deployment validation.

* Assist in UAT coordination for upgrades — test execution support and defect logging.

* Maintain SOPs, configuration documentation, and knowledge base articles in the ITSM platform.<...