Role Summary Provide functional and logical support for ERP incidents, enabling core project teams to focus on Archer program activities. Key Responsibilities Resolve low to mid-complexity ERP incidents Provide functional troubleshooting and user support Document issues and resolutions for knowledge base Support ERP system stabilization Escalate complex issues as required Required Skills ERP functional support and incident management Strong troubleshooting and analytical skills Knowledge of ERP workflows and systems SQL basics Experience 3+ years in ERP support Languages Spanish (Must) English (Proficient) Technology Infor / Baan (Preferred) SQL