Are you passionate about keeping business-critical applications running smoothly and helping users get the most out of their IT tools? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

What You Will Be Doing

As a key part of the Information Systems, Collaboration team, you’ll create impact by ensuring seamless application performance and empowering users through proactive support, clear documentation, and continuous process improvement.

Your main responsibilities include:

• Conduct second-line application support following the Grundfos IS support framework, including ticket analysis and root cause analysis.
• Manage service and incident handling via the ticketing system, keeping requesters, super users, and stakeholder groups informed of progress.
• Implement and deploy application changes and adjustments ...