Role Purpose 

This role supports operations and improvement of the enterprise business application and related data platforms. The incumbent acts as both the system SME and the primary bridge between business stakeholders, regional IT teams, and vendors, ensuring system stability, enhancement delivery, and alignment to business and regulatory requirements. As this role requires working with regional stakeholders, working outside standard hours is required when necessary.

Key Responsibilities 

• Own technical and functional accountability of the enterprise business application

• Act as the primary Business Analyst translating business requirements into system and data solutions 

• Lead incident, problem, and root cause analysis for production issues impacting underwriting, claims, and finance 

• Manage and coordinate changes, enhancements, and releases with regional (HK) IT teams 

• Validate solutions through UAT coordina...