- Develop ServiceNow scripts and workflows to support business processes - Customize ITSM modules such as incident, problem, and change management - Use JavaScript, HTML, Bootstrap, and Angular for frontend enhancements - Work with other ITSM tools like HPSM where required - Understand and implement ServiceNow platform features and functionalities - Debug and troubleshoot application issues on ServiceNow platform - Collaborate with stakeholders for requirement gathering and solution design - Ensure adherence to coding standards and platform best practices - Support integration between ServiceNow and external systems - Maintain documentation for configurations and custom developments