Job Summary

We are seeking a structured and proactive Executive, Management Information System (MIS - Application) to manage the day-to-day operations and support of our business applications. In this role, you will troubleshoot system issues, coordinate with technical teams or vendors, and oversee User Acceptance Testing (UAT) for system enhancements. Serving as the vital bridge between business users and IT developers, you will ensure timely incident resolution within SLAs and maintain seamless business operations.

Job Responsibilities

• Provide day-to-day support for business applications, ensuring timely resolution of incidents and service requests within defined SLAs
• Troubleshoot and monitor system issues to ensure minimal disruption to business operations
• Escalate complex application defects or infrastructure issues to relevant internal support teams or external vendors when required
• Take ownership of ass...