Working Hours: Monday - Friday, flexible hours with starting time am-am

Travel:

Possible travel for training or customer visits

Candidates must be able to travel between US and Canada

Essential Responsibilities

· Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution.

· Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed.

· Write diagnostic, assembly and disassembly procedures.

· Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter.

· Provide technical assistance during the drafting of submissions.

· Analyze, research, propose solutions to problems concerning the dis...