Working Hours: Monday - Friday, flexible hours with starting time am-am
Travel:
Possible travel for training or customer visits
Candidates must be able to travel between US and Canada
Job Description:
Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution. Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed. Write diagnostic, assembly, and disassembly procedures. Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter. Provide technical assistance during the drafting of submissions. Analyze, research, propose solutions to problems concerning the discontinued prod...