Position Overview
RESPONSIBILITIES
Identify and resolve application issues encountered by users. Perform upgrading of application software. Responsible to drive all technical and functional issues towards closure Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support. Assist in compiling data and material for presentations. Interface with other technical support personnel, engineering and product management to escalate and resolve issues. Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement. Co-ordinate and involve in SIT, UAT application testing. In charge and perform Software Release Management. Co-ordinate and work with customer on for software release and application release and testing. Deployment of patches in multiple environments and tracking the same. Perform troubleshooting and...