Primary Objective Provide high-quality technical support to Customers Sales and Technical teams contributing to Sikas objective of achieving market leadership. Support the development rollout and maintenance of Sikas product portfolio.
Key Responsibilities - Deliver technical support and product training to Sales Engineers Applicators Contractors and Consultants.
- Perform site visits and prepare clear technical reports; maintain accurate documentation of technical issues actions taken and recommendations using designated systems.
- Plan organize conduct and report on product training programs for Sales Engineers and Applicators.
- Coordinate monitor and report product field testing in alignment with Target Market Managers and Product Engineers.
- Investigate customer complaints and product claims ensuring timely resolution and customer satisfaction.
- Conduct technical benchmarking on-site testing and coordinate th...