Responsibilities

• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions
• Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts
• Utilize Salesforce, ServiceNow, Jira, and other support tools to manage support requests
• Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams
• Manage integration lifecycle activities including discovery, workflow analysis, requirements gathering, and testing
• Support onboarding and implementation for partners including Athena and eClinicalWorks
• Develop, maintain, and execute documented testing scenarios, test scripts, and validation proceduresCreate and maintain integration documentation, workflow diagrams, and troubleshooting guides
• Work with Engineering on Redox, Corepoint, HL7 interfaces, and APIs

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