Role Overview

We are seeking an experienced Application Management Services Assistant Lead to oversee the ongoing support, stability, and enhancement of large-scale applications. This includes web applications, APIs, Windows services, console applications hosted on Windows servers, as well as React applications and microservices hosted in Azure (GCC).

This role requires a strong balance of technical expertise and communication skills to effectively engage stakeholders, gather requirements, and clearly explain issues, root causes, and resolutions.

Key Responsibilities

Stakeholder Engagement

• Serve as the primary liaison between business stakeholders and technical teams
• Gather, analyze, and document requirements for system changes, enhancements, and integrations
• Maintain documentation (runbooks, SOPs)
• Communicate technical issues, root causes, and resolutions in clear, non-tech...