Technical/Functional Skills

• Operating systems (strong understanding of Windows), Mobile Devices, Networking, VLAN, Wireless, Firewalls, Scripting Proficiency like PowerShell and BAT
• Familiarity with MSI & Legacy installers, SCCM (System Center Configuration Manager), Microsoft Intune and other proprietary tools like Flexera Installshield.
• Active Directory, Networking Diagnostic Commands, Incident Management Tools, ITSM processes and tools, Analytical Abilities
• Demonstrated hands-on experience in creating and deploying software packages using MSI and legacy installers, with strong expertise in enterprise deployment tools such as SCCM and Microsoft Intune, along with PowerShell App Deployment Toolkit (PSADT) scripting.
• Good to have knowledge on Master Package and PatchMyPC tools.

Experience Required

2+ years of experience in IT support and ITIL process management

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