Provide robust application and technical support to critical 24/7 global business applications.

Act as a Subject Matter Expert (SME) on application architecture, disaster recovery planning, and infrastructure integration.

Follow information security protocols and strictly adhere to the governance framework governing the platform's applications.

Incident & Issue Management: Investigate complex production issues and effectively coordinate resolution across stakeholders, clients, software vendors, and technology specialists to ensure timely remediation.

Deployment & Lifecycle Support: Support the product deployment lifecycle for new releases, system standards, and emergency patches.

Documentation & Knowledge Management: Prepare and maintain business continuity plans, technical architecture diagrams, and disaster recovery procedures. Ensure suppor...