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Application Support Analyst (Banking)

Company

D L RESOURCES PTE LTD

Location

singapore, singapore

Posted

June 30, 2026

Position Overview

  • Investigate production issues, respond based on production defect severity SLAs.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Make sure system availability as per respective agreed SLA.
  • Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications.
  • Provide support to System Engineers on server level patches / upgrade as and when applicable.
  • Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
  • Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
  • Ensure application incident & task documentation is properly updated for each production release.
  • Enthusiastic, h...

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