Application Support & Incident Management
Level 1.5 / 2 Support
Stakeholder & Vendor Coordination
Responsibilities Manage and resolve application incidents, service requests, and system issues within SLA timelines.
Monitor application performance, interfaces, and batch jobs to ensure stable operation.
Perform SQL queries and data analysis for troubleshooting and investigations.
Support application deployments, system changes, and post-release validation.
Collaborate with stakeholders and vendors for issue resolution and enhancements.
Maintain documentation, user access, and support compliance activities.
Requirements Possess a Degree / Diploma in Computer Science / IT or equivalent
2-5 years of experience in application support, IT operations, or production support environments.
Knowledge of application architecture, APIs, system integrations, and batch processing.
Experience with ticketing and monitoring tools such as ServiceNow or Jira.
Proficie...