About the Role Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience. Responsibilities Experience- 8 - 15 Years Design and implement automation across workplace services including: Service request fulfilment Device provisioning and lifecycle management Identity and access management Endpoint remediation and self-healing Software packaging and deployment Employee onboarding and offboarding Develop self-service support capabilities and automated request fulfillment workflows. Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents. Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions. Support and optimize Digital Workplace platforms including: Microsoft 365 Microsoft Teams Outlook Exchange Online Intune Windo...