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Application Support Analyst - Information Technology (IT)

Company

Kap Paper Inc

Location

Kapuskasing, Ontario

Posted

May 30, 2026

Position Overview

Requirements:
  • Language: English (spoken and written) and French is an asset.
  • Education: Degree in Information Technology, Computer Sciences, or a related field. 
  • Master’s degree is an asset.
  • Experience: 5 – 7 years experience in IT with at least 3 years in a field support role.
  • Strong understanding in change management, cybersecurity, and audit practices.
  • Proficiency in Active Directory, Windows OS, Microsoft Office Suites. 

Key Responsibilities:
Application Support:
  • Provide day-to-day support for SAP, Empath, Elixir, payroll, and other business applications. 
  • Troubleshoot application issues, identify root causes, and coordinate resolutions with vendors and internal stakeholders. 
  • Support business users by analyzing requirements, resolving incidents, and improving workflows and processes.
    • <...

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