Responsibilities - This role involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. Ideal for engineering or computer science graduates who prefer non-coding technical roles, it requires strong analytical skills, proactive problem-solving, and effective communication. Requirements - Minimum 2+ years of experience in e-commerce/telecom/enterprise IT/banking industry Monitor schedules (infra & application) on mails or via system like solarwinds, New Relic, etc. Follow up with teams through the while it gets fixed Communicate to stakeholders until issue is fixed Maintaining and updating technical documentation and SOPs Attention to detail, a proactive approach while working on s Complete ownership of L1 and L2 support Understanding the functioning of the system. Collaborating with other verticals. Monitor process and software changes that impact production support Experience in providing L2-l...