Build Your Future With Us

The IT Service Delivery - SAEC Directorate is responsible for delivering IT projects as well as supporting operational systems for the SAEC business sector (Group Insurance and Savings Solutions). The IT Support team – Group Savings and Retirement (GSR) provides operational support for the critical systems supporting this line of business. The team works daily to ensure business continuity, resolve incidents, and support business users.

Job Title

Application Support Analyst

What You Will Accomplish With Us

• Take ownership of operational requests (incidents, service requests, problems) and ensure proper follow-up.
• Analyze and qualify tickets to facilitate their resolution.
• Understand business needs and recommend appropriate solutions.
• Reproduce issues and document solutions.
• Collaborate with IT experts to accelerate inci...