Role Overview

The IT Support team - Group Savings and Retirement (GSR) is responsible for providing operational support for the critical systems supporting this line of business. The team works on a daily basis to ensure business continuity, resolve incidents, and support business users.

What You Will Do

Take ownership of operational requests (incidents, service requests, problems) and ensure proper follow-up. Analyze and qualify tickets to facilitate their resolution. Understand business needs and recommend appropriate solutions.

Why It Might Be a Fit

We are looking for someone who holds a college diploma (DEC) or a bachelor’s degree in IT, administration, or another relevant field. Has a minimum of 10 years of hands‑on experience in group savings and retirement administrative operations.

Requirements

• College diploma (DEC) or a bachelor’s degree in IT, administration, or another relevant field
• Minimum of 10 y...