Application Support (CMS) - IT Service & Operations
1-Year Renewable Contract (Long-term Role - Further Details Will Be Shared During the Call) We are looking for an experienced
Application Support professional
to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience. Key Responsibilities
Oversee IT
incident, request, and escalation
processes, ensuring high service performance, accurate reporting, and timely service recovery.
Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.
Lead post-incident reviews to identify root causes and drive continuous service improvement ...