Our client is seeking an experiencedApplication Support / Service Desk professional to join their IT operations team. This role is ideal for someone with a solid service desk background who also has experience supporting and configuring applications within a Microsoft cloud environment. Youll play a key role in providing reliable technical support, resolving application and system issues, and working closely with stakeholders and third-party vendors to ensure high service levels. Key Responsibilities Provide 2nd line application and service desk support for business-critical systems Diagnose, troubleshoot, and resolve software, application, and system-related issues Log, track, and manage incidents, service requests, and problems using ITSM tools Operate in line withITIL frameworks and best practices (incident, problem, change, and request management) Support and administer Microsoft technologies including: SharePoint Exchange Online Microsoft 365 Azure Entra ID (Azure AD) Assist with ...