This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

CA$60,000.00/yr - CA$80,000.00/yr

Compensation

CAD $60,000 to CAD 80,000 depending on experience.

Experience

Exp: 4-10 years of work experience

Responsibilities

• Respond to and triage support questions and support requests from engineers
• Extract relevant information from log files and other sources to debug, identify owners or root causes
• Write basic tools and test cases to improve the speed and quality of support
• Work with technical writers to improve documentation in areas covered by support
• Produce reports for leadership with data on performance of the program
• Provide insights and suggestions on product development and the product roadmap; contribute to product development.
• Manage and ...