Responsibilities

• Ensure the stability and availability of production applications and blockchain infrastructure
• Oversee pre-production and staging environments to ensure seamless delivery
• Lead incident triage, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups
• Coordinate disaster recovery testing, audits, and continuous improvement of monitoring tools
• Utilize AI/LLMs to build tools and agents that automate repetitive support tasks, triage, and reporting
• Research and deconstruct new blockchains and DApps to evaluate their impact on product supportability

Requirements

• A support nature mentality with a drive to investigate deep root causes and ensure system stability
• Proven experience in application support roles
• Hands-on experience using AI/LLMs to automate workflows or infrastructure monitoring
• Strong communication skills to bridge the g...