APPLICATION SUPPORT

Location: BGC

Work Set Up: Onsite

Work Schedule: Night Shift

Key Responsibilities

• Provide L1 application support for web-based platforms and business applications.
• Receive, acknowledge, analyze, and resolve support tickets within agreed SLA timelines.
• Perform initial troubleshooting of application issues, user access issues, data discrepancies, job failures, and system errors.
• Use SQL Server queries to validate data, investigate issues, and support application-level troubleshooting.
• Review application logs, error messages, and basic system behavior to identify possible causes of issues.
• Escalate complex technical issues to L2/L3 support, engineering, database, or infrastructure teams with complete documentation and initial analysis.
• Support incident management activities, including issue tracking, follow-ups, status...