Responsibilities

• Provide 1st level support to users and identify the issues/change requests advised by the users within the applications
• Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps
• Employ basic procedures for user account management and access for various applications
• Gather and analyze information about the client issue and determine which team is suited to resolve the problem
• Responding in a timely manner to service issues and requests to support SLA targets
• Create and update knowledge articles

Skills & Requirements

• Bachelor's in business, computer science, or related field.
• Minimum 1 year of experience in a related role
• Fantastic communication skills (both verbally and written)
• Confident with client engagement and taking a lead role in discussions/meetings
• A genuine interest in providing high-qual...