Overview

This role supports the digital product support team with solution documentation, exploring new tools, and identifying optimal solutions for digital product issues. The Support Engineer is responsible for diagnosing, resolving, and preventing issues across digital product applications. This role works closely with cross‑functional engineering, QA, and product teams to ensure system stability, efficient incident handling, and ongoing improvements. The Support Engineer will perform deep‑dive troubleshooting, implement configuration and maintain knowledge bases, and contribute to automation and process optimization within the support function.

General responsibilities

• Troubleshoot errors and resolve issues on a case‑by‑case basis.
• Develop and maintain troubleshooting documentation, support runbooks, and knowledge articles.
• Implement fixes via configuration, SQL queries, scripting (Groovy, Java, etc.), and collaborate on c...