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Job Description:
Application Support (L2)
Job Description:
We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:
Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
Knowing and understanding the issue,
Investigate and perform analysis to determine root cause(s),
Provide corrective and preventive solution,
Ensure successful and timely completion of application batch jobs,
Propose improvements to address recurring issues and
Close monitoring gaps.
Support implementation of changes in accordance wi...