**Job Title:** **Application Support Engineer (Level II)**

**Location:** Charlotte, NC / Plano, TX
**Pay Rate:** Competitive (based on experience)
**Client:** Confidential (Leading Financial Services Organization)

**Job Summary**

We are seeking a talented **Application Support Engineer (Level II)** to provide reliable support for enterprise applications in a fast-paced, high-availability environment. This role involves **monitoring, troubleshooting, and resolving production issues** , ensuring system stability and optimal performance.

**Key Responsibilities**

+ Provide **L2 application support** for business-critical systems
+ Monitor application health, performance, and availability
+ Troubleshoot and resolve **incidents, service requests, and production issues**
+ Perform **root cause analysis (RCA)** and implement preventive measures
+ Collaborate with development, infrastructure, and QA teams for issue reso...