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Application Support Engineer (.NET)

Company

Percept Solutions Pte ltd

Location

singapore, singapore

Posted

July 03, 2026

Position Overview

Key Responsibilities

  • Provide operational support for .NET applications, ensuring high availability, performance, and reliability.
  • Oversee ITSM processes including incident, problem, change, and release management, primarily using ServiceNow.
  • Collaborate with cross-functional teams to apply Agile methodologies and drive operational improvements.
  • Lead and mentor an offshore application support team, ensuring effective handovers, communication, and service continuity.
  • Monitor service level agreements (SLAs), produce performance reports, and implement corrective measures where needed.
  • Conduct root cause analysis for recurring issues and design preventive strategies.
  • Maintain and regularly update support documentation, SOPs, and runbooks.
  • Support application upgrades, code deployments, and functional/non-functional testing.
  • Provide user training and support for escalated issues as necessary...

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