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Application Support Engineer

Company

USER EXPERIENCE RESEARCHERS PTE. LTD.

Location

singapore, singapore

Posted

June 10, 2026

Position Overview

            Responsibilities  Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support. 
Investigate application errors, system alerts, performance degradation, and integration issues. 
Restore services within agreed SLA/OLA timelines and ensure proper incident closure 
 Troubleshooting & Root Cause Analysis  Perform in-depth troubleshooting using logs, metrics, and monitoring tools. 
Conduct root cause analysis (RCA) for recurring or high-impact incidents. 
Propose and implement corrective and preventive actions to reduce incident recurrence. 
 Collaboration & Escalation  Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues. 
Provide clear technical findings, logs, and evidence when escalating issues. 
Participate in incident bridges, post-incident reviews, and operational discussions. 
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Application Support Engineer

Position Overview

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