Full-time
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
**Qualifications**:
- Experience providing technical support or being part of implementation team
- Good level of written and spoken English - must have!
- Great written and verbal client communication skills
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Strong SQL background
- must have!
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