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Application Support Lead - Java & SQL (Bank | Permanent)

Company

gmp technologies (s) pte ltd

Location

singapore, singapore

Posted

June 03, 2026

Position Overview

Responsibilities
  • Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
  • Record, track, and manage support incidents and vendor tickets through resolution.
  • Maintain and manage the offshore support roster, including shift planning and assignments.
  • Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
  • Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
  • Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
  • Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
  • Deliver timely and accurate updates during high-severity incidents.
  • Work with system owners to assess technical impact and establish recovery timelines.
  • Review code for hotfixes, updates, and technical implement...

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